Our 30-Day Returns Promise
We want you to be completely happy with your order. If something isn’t right, you can return most items within 30 days of delivery for a full refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be unused, unwashed, and in the same condition you received it, with original packaging and tags still attached.
For hygiene reasons, we’re unable to accept returns on the following unless faulty: dummies, feeding bottles/teats, and any item that has been used or opened.
How to Start a Return
Email us at info@jovanbabysupplies.co.uk with your order number and the item(s) you’d like to return. We’ll confirm the return address and next steps by reply.
Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund. Approved refunds are processed automatically to your original payment method within 5-10 working days.
Faulty or Damaged Items
If an item arrives faulty or damaged, please contact us within 14 days of delivery with a photo of the issue, and we’ll arrange a free replacement or full refund, including return postage.
Return Postage Costs
Unless the item is faulty or we sent the wrong product, return postage is the customer’s responsibility. We recommend using a tracked service, as we can’t be responsible for items lost in transit.
Need Help?
Contact us anytime at info@jovanbabysupplies.co.uk and we’ll sort it out quickly.